We decided to look into buying a replacement and I felt a bit sad that it was 'the end' for our little camera (I know, I shouldn't get emotionally attached to electrical goods). However, I got an unexpected glimmer of hope when the latest Howies clothing catalogue arrived...
There are always great articles in the catalogue, often about the environment, 'green' issues and sustainability (all things that the company is passionate about). The article that caught my eye was about repairing things, in particular a digital camera that sounded as if it had the same fault that mine did.
This is what was happening, can you see the pinky-purple line along the top of the picture? It gradually got worse until the whole screen was filled and all the photos were ruined!
The writer of the Howies article had been told about a website called Fixya, a forum where people post problems and faults with all kinds of products (not just electricals but vehicles and plumbing things too!). It seems that there are loads of people out there that know how to fix things and many of them are keen to help!
I typed in my camera make and model (and the problem) and quickly found that the fault was something that Canon were aware of and would fix, free of charge, even though the camera was several years old! It seemed to be something wrong with the image sensor. The same thing had happened to the Howies man with his Samsung camera.
I couldn't quite believe it so I rang up Canon's UK customer care line. They were really helpful and told me where to send the camera for the repair (as there isn't a repair centre in Cumbria). I posted it off and tried not to get too excited in case they couldn't fix it but it came back today, all mended and as good as new!
Here it is looking happy on my window ledge...